TERMS & CONDITIONS OF SALE & SERVICE
This business is registered as an Australian business under the legal name of PM Leather, ABN: 92 748 311 918. PM Leather, pmleather.com, "this site/website" are names the PM Leather business will be referred to throughout this document, policy, and website. A third party apparel provider is mentioned and referred to throughout this document as Tee Public, or teepublic.com, where applicable.
SERVICE & PURCHASE
To ensure your PM Leather experience is positive and efficient, we encourage you to follow and confirm all selection and sizing guidelines before placing your order. We are available to answer any questions you might have regarding your intended purchase to help you make the best purchase decision for you.
It’s important that you follow the instructions titled “Getting the Right Fit” before placing your order. PM Leather has a flexible Exchange & Refund policy that you should familiarize yourself with before placing any orders. Please follow the link to get informed (Exchange & Refund Policy).
Once your order is complete, using the shipping details you have provided us with via PayPal or Stripe, and our website, we will send your parcel. To ensure your parcel is delivered to you, it’s highly important you check all your shipping information is correct. If you've recently moved or you're planning a change of location, remember to update your shipping details, before you complete the order, so your goods are shipped to the right address. PM Leather is not responsible for parcels that are not delivered once the package has been shipped. It is your responsibility to check all your shipping information as replacement orders, exchanges or refunds will not be issued.
Mail within Australia can take 3-7 days to reach their destinations depending on seasonality. International mail can take 10-21 days to reach their destinations, depending on seasonality. All mail is shipped via Australia Post standard economy mail, unless a tracking or express option has been purchased.
ATTENTION ALL CUSTOMERS
Update - 14/04/20
Due to the increased impact of COVID19 on postal workers and services across the world, there are delays expected in parcel transit times. Please click here for updates on Australia Post's domestic and international delivery services. For peace of mind, PM Leather is waiving postage costs for all international purchases, and sending your items Express Post which comes with automatic tracking.
Naturally, some delays are still to be expected.
Attention EU & UK Customers!
Parcels may be delayed by Customs officers and incur a duty + administration fee. This can cause your parcel to be delayed by approx. a week or so. Unfortunately this is beyond our control. We are not notified when this happens - the intended recipient receives a message in the mail from the Customs Department.
Attention Canadian Customers! - UPDATED
There have been significant delays caused by Customs at the Vancouver mail sorting center, where the mail from the Asia Pacific region is dealt with.
UPDATE - Canada Post has resumed full operation and is now managing all of our deliveries into Canada. As Canada Post continues to clear its backlog, they are still experiencing delivery delays for letters and parcels, including our Economy, Standard and Express International products.Customers should continue to expect delivery delays to continue into the New Year. For more information visit the Australia Post Website.
PM Leather is not responsible for any items lost in transit via standard economy shipping, shipping with tracking, or express shipping, once the product has been shipped. Replacement products, exchanges or refunds will not be issued. If you are concerned about shipping delays or hiccups, we encourage you to opt for tracking so we can attempt to locate your parcel in the event of delays. We will take all reasonable steps to ensure your package is located.
POST PURCHASE SERVICE
We are always available to help you with any questions you might have before, during a after purchase, this includes care instructions for your PM Leather gear. Please don’t hesitate to get in contact with us via email, social media or phone if you have any questions. We have answers.
TEE PUBLIC PM LEATHER APPAREL
PM Leather branded apparel is available through the external, host site Tee Public. Any images/information you see on pmleather.com about PM Leather branded apparel can be directly accessed on Tee Public. Should you wish to purchase PM Leather branded Apparel, you will be redirected from pmleather.com to teepublic.com. Any services used, and items purchased through the Tee Public website are in no way affiliated with PM Leather and the services PM Leather provides. Should you have any questions/concerns about any items/services available through Tee Public, please direct your queries to Tee Public. For more information about Tee Public's terms of service, please visit https://www.teepublic.com/terms. PM Leather is not responsible for any purchases made from Tee Public.
PM Leather is not responsible for any damages caused to clothing as a result of misuse of any product purchased from pmleather.com, or at public events. PM Leather is not responsible for any physical harm, injury or otherwise, caused as a result of negligent, uneducated or careless use of any product purchased from pmleather.com, or public events.
Any changes to this policy will be updated on this page. Please check back frequently to see if there have been any updates or changes to our Terms & Conditions of Sale & Service. If needed we will inform you via email, and social media posts if there is a significant change or issue that will affect you.