EXCHANGE & RETURNS POLICY
PM Leather is happy to offer an exchange or full refund, using the original purchase method, if the product you receive is *faulty, doesn’t match the images shown in the catalog, or is wrongly described and doesn’t fulfill its intended purposes of use.
Should your PM Leather hobble belt develop any *faults within the first 60 days of purchase, we will happily replace your item/s, with any postage costs incurred at our expense.
An exchange will be offered upon request if any *faults occur within the first 60 days of purchase, or if sizing/production errors have occurred. You'll need to contact us within 7 days of receiving your goods via email, social media messaging platforms, or phone. If PM Leather is responsible for sizing/production errors, your belt will be replaced at the cost of PM Leather. This includes any ***postage charges you incur for shipping the product/s back to PM Leather HQ. For postage reimbursement you'll need to provide us with a copy of ***postage charges. Where the customer is responsible for sizing errors at the time of purchase, the customer will be required to pay for return shipping of the original and replacement products. A money request will be issued before replacement goods are shipped, and must be paid in full before the parcel is dispatched.
Whilst we absolutely encourage you to follow our sizing and measurement instructions to avoid delays with your purchase, we understand that sometimes sizing/measurement mistakes are made. In the event this happens, here are your options:
a) Return your goods in their original purchase condition to PM Leather HQ at your expense, and have the correct product shipped out to you, also at your expense. Your replacement goods will be shipped out to you once your returned goods have been inspected and we are satisfied they've been returned to us in their original purchase condition. Shipping purchase requests will then be sent, and must be paid in full, before your replacement goods are dispatched.
b) Keep your gear and use it for nefarious purposes. Then just get more stuff that is the right size!
A full refund will be offered upon request, in the original purchase method, if an exchange isn’t wanted. Should you wish for a full refund on your purchase, you must contact us as soon as possible, if your purchase is in transit, or within 7 days of having received your goods. You can contact us via email, social media messaging services or phone.
Any items you wish to refund as a result of manufacturing *faults or sizing errors on PM Leathers' behalf will be at the expense of PM Leather. You'll need to send an invoice detailing the ***postage charges incurred to you along with your return. Upon receipt of the item/s, and following inspection, PM Leather will offer a full refund of your purchase costs, including costs of return shipping, via your original payment method. Your refund will be processed once the goods are in our possession and we are satisfied that they have be returned with legitimate manufacturing *faults, or sizing error.
Any items you wish to refund due to change of mind will incur postage charges at your expense. A refund will be issued to you once the item/s purchased are returned to PM Leather HQ, in Melbourne, Australia. Upon receipt of the item/s, and following inspection, PM Leather will offer a full refund of your purchase costs, excluding costs of return shipping, via your original payment method. Your refund will be processed once the goods are in our possession and we are satisfied that they have be returned in their original purchase condition. Refunds will not be issued for **general wear and tear.
PM Leather is not responsible for any parcels you send that are lost in transit, and a refund of your purchase will not be issued. You may elect to return your purchase with your national postal services tracking option, however PM Leather will only reimburse you for standard shipping postal charges.
COVID-19 UPDATE: Free international express shipping does not include the cost of return shipping for replacement items where a sizing error was made on behalf of the customer as a result of not following the recommended sizing instructions.
If you have personalized your product with stamps or lettering, and ordered the incorrect size/colour, we are unable to exchange/refund your purchase. But don't worry - hang on to it for play time, and just grab yourself another, ensuring you get the right style/measurements the second time around. Easy!
Your purchase is governed by Australian Consumer Law. Should you have any questions about Returns & Exchanges, please don't hesitate to contact us.
*Faults are defined as broken metalware, and cracking/splitting of the leather.
**General wear and tear is defined as any scuffing/scratching, any changes in colour, and warping of the leather over time.
***Standard postage charges only. This does not include tracking or express shipping.
TEE PUBLIC APPAREL
Any services/items purchased through Tee Public are governed by Tee Public's exchange/refund policy. To learn more about Tee Public's exchange/refund policy, please click here. If you have purchased PM Leather branded apparel from Tee Public, please direct any queries to Tee Public.
Any changes to this policy will be updated on this page. Please check back frequently to see if there have been any updates or changes to our Exchange & Returns policy. If needed we will inform you via email, and/or social media posts, if there is a significant change or issue that will affect you.