EXCHANGE & RETURNS POLICY

PM Leather is happy to offer an exchange or full refund, using the original purchase method, if the product you receive is *faulty, doesn’t match the images shown in the catalog, or is wrongly described and doesn’t fulfill its intended purposes of use. Should your PM Leather hobble belt develop any *faults within the first 60 days of purchase, we will happily replace your item/s.

EXCHANGES

An exchange will be offered upon request if any *faults occur within the first 60 days of purchase, or if sizing/production errors have occurred. You'll need to contact us within 7 days of receiving your goods via email, social media messaging platforms, or phone. As the customer, you'll be responsible for all items being returned to PM Leather HQ, until they are received by PM Leather. You will also be responsible for any costs incurred for returning products to PM Leather HQ. Once we receive the items, we will contact you using the information you have provided us with for your purchase, in accordance with our Privacy Policy. From there, we will confirm the details of your replacement items, and ship them to you at our expense.

Whilst we absolutely encourage you to follow our sizing and measurement instructions to avoid delays with your purchase, we understand that sometimes sizing/measurement mistakes are made.  In the event this happens, here are your options:

a) Return your goods in their original purchase condition to PM Leather HQ at your expense, and have the correct product shipped out to you. Your replacement goods will be shipped out to you once your returned goods have been inspected and we are satisfied they've been returned to us in their original purchase condition.

b) Keep your gear and use it for nefarious purposes. Then just get more stuff that is the right size!

Again, we will take reasonable measures to ensure you are kept informed throughout the exchange process. We will contact you using the information you have provided us for your purchase, in accordance with our Privacy Policy.

REFUNDS

A full refund will be offered upon request, in the original purchase method, if an exchange isn’t wanted. Should you wish for a full refund on your purchase you must contact us as soon as possible, if your purchase is in transit, or within 7 days of having received your goods. You can contact us via email, social media messaging services or phone.

 

Any items you wish to refund will incur postage charges at your expense. A refund will be issued to you once the item/s purchased are returned to PM Leather HQ, in Melbourne, Australia. Upon receipt of the item/s, and following inspection, PM Leather will offer a full refund of your original purchase costs, excluding any return shipping costs, via your original payment method. Your refund will be processed once the goods are in our possession and we are satisfied that they have be returned in their original purchase condition. Refunds will not be issued for **general wear and tear.

PM Leather is not responsible for any parcels you send to us that are lost in transit, and a refund of your purchase will not be issued. Please follow all relevant advice provided by your national postal service, or logistics provider.

PM Leather will take reasonable measures to ensure you are kept informed with all updates regarding your refund request. We will use the personal information you have provided us with upon placing your order to do so, in accordance with our Privacy Policy.

IMPORTANT 

Your purchase is governed by Australian Consumer Law. Should you have any questions about Returns & Exchanges, please don't hesitate to contact us.

 

*Faults are defined as broken metalware, and cracking/splitting of the leather.

**General wear and tear is defined as any scuffing/scratching, any changes in colour, and warping of the leather, or metalware over time.

LAYBUY

If you've paid for your PM Leather gear using Laybuy, you're covered by our Exchange & Returns Policy. To learn more about what Laybuy advises in the event of exchanges and refunds, please click here.

TEE PUBLIC APPAREL

Any services/items purchased through Tee Public are governed by Tee Public's exchange/refund policy. To learn more about Tee Public's exchange/refund policy, please click here. If you have purchased PM Leather branded apparel from Tee Public, please direct any queries to Tee Public.

 

POLICY CHANGES

Any changes to this policy will be updated on this page. Please check back frequently to see if there have been any updates or changes to our Exchange & Returns policy. If needed we will inform you via email, and/or social media posts, if there is a significant change or issue that will affect you.

 Please click here for updates on Australia Post's domestic and international delivery service impacts, due to Covid-19. 

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